FAQs

Renting (subscription) is the smarter choice as it offers flexibility, lower upfront cost, and continuous updates for scaling businesses.

Yes, without a POS you lack visibility, control, and data, which directly limits growth and profitability.

Choose a POS that integrates with your tools, is easy to use, and can scale with your business rather than focusing on unnecessary features.

Zahy is a Saudi commercial enablement platform that lets merchants sell online and in-store from one system. It combines POS, e-commerce store, inventory, order and customer management, payments, and ZATCA-compliant invoicing — replacing the separate tools most businesses piece together.

Zahy is designed for small and medium businesses in Saudi Arabia — retail stores, restaurants and cafés, service providers, e-commerce sellers, and multi-branch businesses that want one unified system instead of scattered apps.

Yes. Zahy is built for the Saudi market, handling 15% VAT and ZATCA e-invoicing at every stage, with data hosted inside the Kingdom in line with local data residency requirements.

A store builder only gets you online. Zahy is a complete commerce platform: it manages your in-store POS, online store, inventory across branches, payments, and ZATCA-compliant invoicing — all connected, sharing one catalog and one set of reports.

Sign up, complete your business profile and document verification (KYC), choose your plan, and once activated you can add products and start selling online and in-store. Most merchants are ready to sell quickly after verification.

No. Zahy is built for merchants, not developers. Setup is guided step by step, and a support team plus a full help center are available to launch your business and keep it running.

You'll need a Saudi mobile number and an email address, your commercial registration, tax number, and national address. These are used to set up your account and issue compliant tax invoices.

Yes — that's the core of Zahy. Your online store and POS share one catalog, so a product you add once is ready to sell in both, with inventory and reports always in sync.

Yes. Zahy turns any device into a full point of sale — scan products, take payment, and print a ZATCA-compliant receipt, with every transaction flowing automatically into your inventory and reports.

Yes. You can manage multiple branches from one account, each with its own inventory and sales, and transfer stock between locations — all in one unified view.

Zahy supports online card payments via Paymob, and in-store payments at the point of sale. Online payments settle directly to your own account.

No. Zahy doesn't hold your funds or take a percentage of your sales. Online payments settle directly to the merchant through the payment provider.

For online orders, Zahy supports courier shipping via Oto. For local delivery you handle yourself, you can assign your own driver and set delivery zones and fees.

Yes. Zahy is built for ZATCA e-invoicing. Invoices and receipts are generated automatically with the required fields and QR code, and your business is the legal issuer under its own tax number.

Yes. Zahy automatically applies 15% VAT and displays it correctly on invoices and receipts, applying discounts before tax as required.

Your business is the issuer. Zahy is the registered e-invoicing solution, and issues compliant invoices on your behalf under your own tax number and isolated secure keys for your business.

Zahy offers plans based on how you sell — in-store (POS), online (store), or both (integrated commerce) — each with tiers so you only pay for what you need. Annual subscriptions come with a launch discount. Check the pricing page or contact the Zahy team for current rates.

Zahy offers a short private trial on request instead of an open self-serve trial. Request it from the Zahy team to arrange.

Yes. You can upgrade anytime as your business grows, with no interruption — your data, catalog, and settings stay the same, and new features activate immediately.

Yes. Zahy supports integration with ERP/Odoo to sync sales, inventory, customers, and accounting/invoicing, keeping your storefront and back office aligned.

Zahy provides a dedicated support team and a full help center covering setup, day-to-day operations, and troubleshooting, so merchants are never left without help.

Yes. Zahy hosts production data inside Saudi Arabia to meet local data residency and regulatory requirements, with role-based access permissions and secure handling of merchant data.

Yes. Products and records can be added in bulk via an import template, instead of entering them one by one. Contact the Zahy team to get the template and arrange the bulk upload.

From the products section, set a discount on the product or category and choose an end date so the price reverts automatically. The discount is applied before the 15% VAT to keep compliance intact.

Yes. Use variants to display one product with different options like size and color, with the ability to set a price and stock level for each variant — without duplicating the product.

Zahy's POS works on any device through the app — phone, tablet, or computer — without needing an expensive cash register. Every transaction syncs with your inventory and reports.

Yes. Each cashier has their own login and independent session on their device, with sales and sessions tracked per person and branch — making reconciliation and follow-up easier.

Yes. For restaurants and cafés, a kitchen copy (items and quantities without prices) can be printed alongside the customer receipt from the same screen.

Yes. You can refund or cancel a sale or order, and inventory and records are adjusted automatically accordingly, keeping your numbers accurate.

Full B2B invoicing mode is built into the Pro and Business plans at no extra cost. Enable it and add the business customer's tax details to issue a compliant full tax invoice.

Yes. You can export sales, order, and inventory reports across every branch and channel, and share them directly with your accountant to simplify bookkeeping and tax filing.

Yes. Your records — products and customers — can be added in bulk via an import template. Contact the Zahy team to arrange a smooth data migration.

You choose between a monthly or annual subscription, with the annual subscription carrying a launch discount. For renewal and cancellation details, contact the Zahy team.

Zahy hosts your data inside Saudi Arabia, with role-based access permissions, audit logs, and secure handling of merchant and customer data — in line with the Kingdom's data protection requirements.